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Ward Trucking Selects Rivetek and Spacenet to Provide High Speed Internet and VPN Access to their 18 Service Center Locations
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When Ward Trucking needed a connection backup solution for their 18 frame relay connected business locations—the company selected Rivetek Connections. By combining high-speed “always-on” Internet access powered by Connexstar, secure VPN connection, and Rivetek’s 24x7 Network monitoring, Ward Trucking has an affordable and reliable backup solution that will be there when they need it. The company’s new solution will ensure that periodic failures of frame relay connection will not impact their ability to service their freight customers from any of their service center locations.
Situation
Ward Trucking Company is a 73 year old privately held company that provides freight and logistic services to customers in 11 Eastern states.
Ward Trucking has 18 service center locations with over 1500 employees. They are recognized for their commitment to serving the customer first. To best accomplish that commitment their internal systems have been built to support a standardization of work practices across all 18 service centers, allowing them to focus on measurement of quality in low claims and on-time service percentage.
Business Challenge
To ensure business continuity and quality at all 18 service center locations Ward Trucking’s Telecommunication’s manager went looking for an affordable, “business-grade”, secure and high speed Internet connection as backup to their existing terrestrial-based connection services. They had tried other frame backup up solutions including ISDN and cable but had limited success.
All 18 locations rely on their high speed connections to connect to Ward Trucking’s mail and Intranet applications, including their driver dispatching system which must be available to them 24x7.
Technical Requirements
In selecting the backup connection solution for their 18 service center locations, Ward Trucking had several critical requirements. They needed “business grade” connection reliability. They also needed connections that were secure. They also were seeking a partner who would understand their existing network and back office solutions running on the iSeries platform.
Solution
Ward Trucking thought Satellite would be a good option for back up so went searching for providers. They started researching Satellite providers and found Rivetek, with iSeries experience as well. They contacted Spacenet* in the fall of 2003 who also directed them to Rivetek as a channel partner for Connexstar products and services. They selected Rivetek because of their many years of VSAT, network, and iSeries experience and because they have delivered iSeries applications VPN over VSAT successfully to over 100 locations.
Ward Trucking determined the Rivetek solution matched their need for a low-cost, reliable, secure VPN Internet connection that would enable their 18 service center locations to access Ward Trucking Intranet applications, databases and mail in the event of a frame failure.
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| Solution Overview Profile |
Ward Trucking is a freight and logistics services company.
Business Situation
Ward Trucking needed high speed, secure connections to their 18 service centers.
Solution
Ward Trucking selected Rivetek to deliver and support high speed business-grade Internet and VPN connection using two-way satellite.
Benefits
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"Always on" connections for email and Intranet applications as a "back up" |
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24x7 monitoring & notification ensures quick problem resolution |
Product and Services
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Rivetek *WEB powered by Connexstar. |
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Customer phone, email and web support |
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24x7 network monitoring & notification |
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Corporate portal access |
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Rivetek provided the pre-installation coordination, hardware ordering and configuring. Spacenet, installed the location dish equipment and provides the data transport from the location to the hub facility. Rivetek provided the location network equipment, and provides network monitoring. The traffic is backhauled over a VPN to the Ward Trucking network.
Rivetek assisted the locations in connecting their computer equipment to the supplied Cisco router, which in turn routes traffic through the satellite.
Rivetek provides 24x7 network monitoring and notification. They also provide support via phone, email and web form. Rivetek also assists Ward Trucking in conducting a monthly failover test to ensure that the VSAT and frame relay connections are seamless. Rivetek provides Ward Trucking with a portal view of their sites to monitor their status during the install period and beyond.
Benefits
Ward Trucking depends highly on the 24x7 availability of their computer systems, especially their dispatching system. Using Rivetek’s Connections, Ward Trucking is able to affordably, reliably and securely connect their 18 service center locations to their Intranet business applications, databases and mail in the event of a frame failure with a seamless switchover. With Rivetek’s solution there is no down time and no customer impact. They have an affordable and reliable backup solution that is there when they need it.
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For more information contact:
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Sales
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email:
phone:
fax:
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sales@rivetek.com
(360) 715-1220
(360) 734-3607
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*Spacenet provides two-way, satellite-based, broadband networking solutions for a wide range of organizations throughout North America.
 Backup (SM) by Spacenet is a service providing equipment, business-grade installation, always-on connectivity, ongoing support and maintenance for a low, monthly per-site cost.
 provides Internet and network services to enterprises and their locations. We help businesses connect to their vendors, suppliers and customers. Rivetek designs, develops, supports and markets solutions in the mainframe, midrange, client/server and web-based environments. We have in-house expertise of virtually all major hardware platforms, operating systems and development tools in use today.
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